We put the same amount of care into packaging and posting our products as we do into making them! Each product comes packaged in its own protective packaging, and we have used recyclable materials wherever possible. We freshly bake and decorate our cakes and biscuits to order, so please leave at least three working days before you need the cake.
Please note: These delivery costs apply only to the Online Shop products, not to bespoke cakes or any of our other products. For more information about our delivery for bespoke cakes, please email firstname.lastname@example.org
- Mainland UK postage is free of charge. IOW £10.50, Northern Ireland and IOM (postcodes BT & IM) £16.00
- International postage options are available on a selection of products. We strongly recommend sending Fruit Cakes abroad as these are more robust over longer distances. If you have any queries please don't hesitate to contact one of our team. International delivery costs will be calculated at the checkout.
How long does it take for a cake to arrive?
We require 3-4 working days notice to process an order as all our cakes are baked and decorated to order.
Can I specify a delivery date?
Yes. To specify a delivery date, please make a note in the 'delivery notes' section of the checkout process.
How will my order be sent?
We are partnered with Fedex UK and Fedex International, who provide a fully traceable delivery service; we believe it's worth it so your order arrives in the best possible condition. We process books, biscuits, jams and aprons via Royal Mail delivery.
A selection of our products is available for international delivery- this is noted on the bottom of each product listing. The delivery charges for overseas prices vary, and some restrictions apply. Fiona Cairns Ltd cannot be held responsible should local customs authorities confiscate any item or charge import duty. Please be aware that for all parcels entering the USA, the FDA (Food & Drugs Administration) impose a custom clearance charge fee of $20.45, which is payable at the point of delivery by the recipient. Fiona Cairns Ltd cannot pre-pay this charge.
When will my delivery arrive?
Our deliveries are made Monday to Friday (excluding Bank Holidays) from 0800-1800, and require signature on receipt. If no one is at home, a card will be left and delivery will be attempted on the next working day. At the checkout stage, there is an option to input delivery information to the driver- if you have a safe place such as a porch to leave your package.
Can you gift wrap my products?
We provide a gift wrapping service free of charge on all our products. If you choose to have your products gift wrapped, they will come with ribbon and a gift tag, blank for your own message.
If you have any queries regarding your delivery, please contact us on 01162 40 20 80 and quote your order number.